At ReversePhotoLookup.ai, our mission is to deliver a seamless and transparent image search experience to users across the globe. We believe in building trust through clarity and openness. That’s why we’ve outlined this Policy to help you understand our approach to refunds, cancellations, and service usage.
Before subscribing to any of our premium plans, we strongly encourage you to read this policy carefully.
Eligibility for Refunds
Refunds are considered valid only under the following circumstances:
- Technical Malfunctions – If you encounter a technical error that prevents the proper functioning of the service, and our support team is unable to resolve it
- Service Downtime – If the platform experiences prolonged, unplanned disruptions that significantly affect your ability to use the service.
- Billing Errors – If unauthorized charges occur due to a system or transactional error on our end.
Note: Refunds must be requested within 30 days from the subscription date. Requests made after this timeframe will not be eligible.
Non-Refundable Situations
Refunds will not be issued in the following scenarios:
- Change of Mind – If you simply decide not to continue using the service after purchasing a plan.
- Service Usage Post Request – If you continue to access or use the service after submitting a refund request.
- Violation of Terms – If your account or usage breaches our Terms of Service.
- Subscription Cancellations – If you cancel after a billing cycle has started, you’ll retain access until the period ends, but no refunds will be provided
- Refund Deadline Expiry – Refund requests made after 30 days of subscription will not be entertained.
- Discounted or Special Offers – Refunds do not apply to promotional plans or special discounted subscriptions.
- Non-Renewable Plans – One-time or non-renewable plans are strictly non-refundable.
How to Request a Refund
Submitting a refund request is quick and simple. Follow these steps:
- Contact Support – Send an email to [email protected] with the subject line “Refund Request.”
- Provide Details – Include your account information, the reason for your refund request, and any relevant transaction details.
- Review Period – Our team will evaluate your request and respond within 7 business days. You may receive a follow-up email if additional information is required.
Refund Decision
Once we assess your request:
- Approved Refunds: The approved amount will be refunded within 7–10 business days to the original payment method.
- Denied Refunds: If the request is declined, our team will explain the reason and assist with any further questions.
Subscription Cancellation Policy
ReversePhotoLookup.ai reserves the right to terminate or cancel a subscription under the following circumstances:
- Breach of Terms: Violation of our Terms & Conditions.
- Improper Usage: Failure to follow acceptable usage guidelines.
- User-Initiated Cancellation: When a user formally requests cancellation through our support team.
- Reputational Harm: Actions that harm or attempt to damage the platform’s reputation.
- Legal Complaints: Verified abuse reports or legal actions initiated by regulatory or law enforcement authorities.
Policy Updates
This refund and cancellation policy may be modified, updated, or revised at any time without prior notice. We encourage users to review this page regularly to stay informed about any changes.
Contact Us
For any questions or concerns related to this policy, please reach out to our customer support team through the Contact Us page.